Kyocera’s Dealer Conference Focuses on Success

Kyocera’s Dealer Conference Focuses on Success

by Scott Cullen / iTchat

One couldn’t have selected a more fitting theme for this year’s Kyocera dealer conference than “Focus on Success,” especially since the company is coming off a strong year, enjoying a compound annual growth rate in the Americas of 10.2 percent for fiscal year 2012. Those are numbers some of its competitors would die for.

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Be gentle with that machine!

A lot of copier problems would disappear if the user had a gentler touch when opening doors, pulling out paper trays, or closing covers.  The internal workings of a copier are very delicate – especially the wires, sensors, and circuit boards – and they can easily be broken or ripped out of place by a heavy hand.

Even when you replace toners or inks into a machine. Please follow the instructions on the machine to avoid the risk of a toner spill or breaking parts in the machine. Many of the toner housings have plastic handles. They can break very easily if you push or bend them the wrong way.

Even be careful when adding paper into the machine. You would be surprised how many times we get service calls just because someone added paper and moved the drawer orientation around and causes the paper to not come out of the machine the way it was originally intended. So if you try to make a copy, it may start coming out landscape and cutting off sections from the original. No matter what you do, you can’t fix it because the actual drawer orientation has changed.

These are a couple of good tips for you to be aware of. I know it can be a pain if the machine goes down and you need service. It’s beneficial to you and your company to keep these tips in mind so it will lessen any down time.

Don’t let this be you……



In the need for a new copier?

Brothers II Business Machines Copy Machine Selector

If you want to know what to do with those empty toner cartridges:

Kyocera Toner Container Recycling (TCR) Program
Kyocera’s TCR Program provides a convenient disposal solution for environmentally conscious customers that want to recycle their Kyocera toner and waste containers but cannot do so within their local community.All Kyocera manufactured toner containers and waste containers may now be shipped to the Kyocera Recycle Center in Texas for recycling:

Shipments that are sent by Regular United States Mail
Kyocera Mita Recycle Center
c/o Round 2, Inc.
1340 Airport Commerce Drive
Suite 300
Austin, TX 78741

Shipments that are sent by Fedex, UPS
Kyocera Mita Recycle Center
c/o Round 2, Inc.
445 S. Royal Lane, Suite 500
Coppell, TX 75019

Phone: 1-866-596-2372 (KMA’s Customer Service)

 

Please Note:
The Kyocera TCR program has been designed for original Kyocera toner containers only. Any non-Kyocera cartridges will be returned to the sender at the sender’s expense.How to Return your Toner Containers: Instructions on How to Return Toner Containers or Waste Toner Containers:

Use Only the packaging from your new Toner or Waste Container. Do not use any other packaging.

  1. Place the used Toner Container or Waste Container in the plastic bag provided and seal it. Place the plastic bag in either the new carton or your original carton and seal it with tape. If a plastic bag is not provided, seal the waste container with the seal provided on the container.
  2. If necessary, use bubble wrap or old newspaper to cushion the container in the original packaging, to prevent damage during shipping.
  3. All shipping costs will be incurred by the customer. There is no charge for the recycling.

If you have any additional questions, please contact the Kyocera Diagnostic Center @ 1-800-255-6482 or email us at support@Kyoceramita.com

Thank you for your participation in the Kyocera TCR Program!

Copier tips: Remove jams & adding toner, how to avoid problems

Many copiers include diagrams on their inside covers that show exactly how you should remove a jam – what doors to open, where to pull the paper from, what rollers to turn.  Follow these instructions to avoid ripping the paper or damaging parts of the machine.

Most copiers also include instructions for loading new toner – either on the machine itself or packaged with the new toner.  Follow these instructions to avoid the risk of a toner spill or a broken part.  Many toner hoppers are made of plastic with plastic handles, and they can break very easily if you push or bend them the wrong way.

Keep staples and paperclips away….

Staples and paperclips can easily fall into cracks or crevices in the copier,  lodging between gears or causing paper jams.  Keep them as far away from the copier as possible!

Beware of Wite-Out!

Wite-Out and other liquid paper correction products take a while to dry when applied to paper.  If you need to copy a piece of paper that has Wite-Out on it, make sure the Wite-Out has dried completely.  If it hasn’t, the correction fluid could rub off on the copier’s  internal parts – rollers, guides, or even the scanner glass – and cause all sorts of problems, both for you and for the people who need to use the copier after you. Did you have big black blobs on your copies? That could be a result of Wite-Out that dried on the platen glass. If you clean the glass, make sure you spray the rag or paper towel first. You never want to spray the machine directly!