Quick Fix #1

Here at Brothers II, we make service our number one priority and always work our hardest to make our customers happy!

Unfortunately, there are those few times that your machine may have a hiccup after hours or on the weekends when we are unable to get to you right away. We are going to post quick fixes from time to time so you can try to avoid any down time.

Problem: You notice that your copier has developed a constant clicking/ticking sound. Solution: Your machine will make a clicking sound whenever it is cycling toner throughout the machine. This clicking sound is a good indication that your machine is starting to get low on toner and the display may have a “low toner” message on it. When the machine reads low toner, there is still a small amount of toner remaining in the machine however you will need to replace your toner soon. Now is the perfect time to check and make sure you have a new toner for when you run out.

If you do not have a new toner, please feel free to call us at 631-981-2900 and we will get one sent out to you A.S.A.P. Your machine will continue to click until the display reads “add toner” and has officially run out of toner. Once this happens, please remove and discard the old toner and install a new toner. Once a new toner is installed, your machine will click for approximately 1-2 minutes and then the clicking should stop. If for any reason the clicking does not stop, please call us and we will set up a service call. After installing the new toner, we advise you to have a spare toner for the next time this happens. If you do not have a spare toner please call us and we will gladly send you one. Stay tuned for even more helpful hints and fixes!

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